Job Description

For more information can talk to to HR- +91-8376075395: Customer Support Agent (12th Pass Freshers)Position Overview:We are seeking enthusiastic and motivated individuals to join our team as Customer Support Agents. This position is ideal for freshers who have completed their 12th grade and are looking to start a career in customer service. As a Customer Support Agent, you will play a crucial role in delivering exceptional service to our customers, addressing their queries, and ensuring their satisfaction with our products or services. This is a fantastic opportunity to begin your career in a dynamic and supportive work environment.Key Responsibilities: * Customer Assistance:

• Respond to customer inquiries via multiple communication channels such as phone, email, live chat, or social media.
• Provide clear and accurate information about the company's products, services, and policies.
• Assist customers with their issues, whether related to technical support, product issues, or account management.
• Problem Resolution:

• Diagnose customer problems and resolve issues in a timely and efficient manner.
• Troubleshoot product or service-related issues, and escalate to appropriate departments when necessary.
• Ensure that customer concerns are addressed with empathy and professionalism.
• Documentation & Follow-Up:

• Maintain accurate records of customer interactions, inquiries, and feedback in the companys CRM system.
• Follow up with customers to ensure their concerns have been resolved and to verify their satisfaction.
• Provide detailed notes of interactions to ensure smooth transitions between customer service shifts and other teams.
• Product/Service Knowledge:

• Continuously update knowledge on the companys products, services, and policies to provide the most up-to-date information.
• Participate in training sessions and team meetings to enhance product knowledge and improve customer service skills.
• Customer Retention & Satisfaction:

• Proactively identify opportunities to upsell or cross-sell products and services that might benefit customers.
• Strive to build long-term relationships with customers by providing exceptional service and maintaining positive communication.
• Collect feedback from customers to help improve service quality and overall customer experience.
• Team Collaboration:

• Work closely with other team members and departments to ensure a cohesive customer support experience.
• Contribute to team meetings and share suggestions for improving processes and workflows.

Required Skills & Qualifications:

• Education: Minimum 12th grade completion (High School Graduate).
• Communication Skills: Excellent verbal and written communication skills in the required language(s).
• Problem-Solving Abilities: Ability to quickly identify problems and provide effective solutions.
• Tech-Savvy: Comfortable working with basic computer software and CRM systems; willingness to learn new tools and technologies.
• Multitasking: Ability to handle multiple tasks simultaneously and stay organized in a fast-paced environment.
• Customer-Oriented: Passion for delivering excellent customer service and assisting people with their needs.
• Empathy & Patience: Ability to remain calm, patient, and understanding, even in challenging situations.
• Flexibility: Willingness to work in shifts, including weekends and holidays, depending on the business needs.

Preferred (but not mandatory):

• Previous experience in customer service (in any industry) is a plus but not required.
• Basic knowledge of customer service tools (e.g., helpdesk software, CRM).

Work Environment:The work environment is dynamic, with opportunities for career advancement. As a Customer Support Agent, youll be part of a collaborative team and have the chance to develop skills that are essential in any customer-facing role. You will receive comprehensive training to ensure you're fully equipped to handle customer inquiries and resolve their concerns effectively.Salary & Benefits:

• Competitive entry-level salary.
• Training and development opportunities.
• Health benefits, performance bonuses, and incentives (based on company policy).
• Opportunities for career growth within the organization.

This is a great opportunity for those who are starting their professional journey and want to gain hands-on experience in customer service. If you re passionate about helping others and enjoy solving problems, this role may be a perfect fit for you. Apply today and join our team to make a meaningful impact on our customers experiences!For more information can talk to to HR- +91-8376075395

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