Customer Support Advisor
Job Description
Key Responsibilities
• Customer Inquiries : Answer inbound calls, emails, or live chat messages from customers, providing helpful and accurate information regarding products, services, orders, and accounts.
• Issue Resolution : Address and resolve customer complaints, issues, or queries in a professional and empathetic manner, offering suitable solutions or alternatives.
• Product Knowledge : Stay informed on all product features, updates, and promotions to effectively assist customers.
• Record Keeping : Accurately document customer interactions, feedback, and transactions in the company's CRM system.
• Order Assistance : Help customers with order placement, cancellations, returns, and exchanges.
• Escalation Management : Identify issues that need to be escalated to senior staff or other departments and ensure smooth handovers.
• Follow-Up : Ensure customer satisfaction through follow-up calls or emails, ensuring that issues have been properly resolved.
• Customer Feedback : Gather feedback and suggestions from customers to help improve products, services, and overall customer experience.
• Collaboration : Work closely with other departments, such as sales, technical support, and marketing, to provide a seamless customer experience.
Job Type: Full-time
Pay: From ?20,000.00 per month
Schedule:
• UK shift
Supplemental Pay:
• Overtime pay
Work Location: In person
Speak with the employer
+91 8930180809
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Job Detail
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Job IdJD3522515
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCH, IN, India
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EducationNot mentioned
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ExperienceYear