Job Description

Position: Customer Successor
Experience: Minimum 1-2 Years
Salary: ?15,000 - ?30,000 per month

About Company:

Techimply is a leading data-driven platform revolutionizing the way businesses discover and connect with top-tier Business Software and IT consulting firms. Our mission is to streamline the decision-making process and drive successful partnerships.

Role:

As a Customer Successor at Techimply, you'll play a crucial role in ensuring the ongoing satisfaction and success of our existing clients. You'll act as a dedicated point of contact, providing exceptional support and guidance throughout the customer lifecycle.

Key Responsibilities:

• Build and maintain strong relationships with assigned clients.
• Oversee the onboarding process for new clients.
• Provide timely and effective support to clients.
• Manage and grow customer accounts.
• Develop and execute customer success plans.
• Gather and analyze customer feedback.
• Leverage data insights to measure customer satisfaction, identify trends, and optimize customer success strategies.

Requirements:

• Strong customer service orientation and a passion for helping clients succeed.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to manage multiple projects and prioritize tasks effectively.
• Familiarity with customer relationship management (CRM) software.
• A proactive and results-oriented approach.

Job Types: Full-time, Permanent, Fresher

Pay: From ?15,000.00 per month

Schedule:

• Day shift
• Fixed shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person