Customer Success Specialist E Commerce
Year Noida, Uttar Pradesh, India
Job Description
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About Us: Tech2Globe, an amazon global certified company, is a trusted name in the IT industry for its efficiency to provide the best 360-degree digital solutions for the entrepreneurial vision of businesses. Our professional team of experts are very precise about the timely execution of projects. We stand out to give collective efforts for a long-lasting bond formation with our clients. Established in 2014, Tech2Globe is one of India\'s youngest and most promising web solutions companies. We offer cost-efficient best solutions to our clients for their overall digital needs. We believe in forming a relationship over partnership with our valuable client. Tech2globe is a dynamic and rapidly growing also into E-commerce Business dedicated to delivering exceptional online shopping experiences. We are seeking a highly motivated and experienced Customer Success Manager to join our team. The ideal candidate will have extensive knowledge of e-commerce operations and exceptional communication skills to ensure our customers receive the highest level of service. Job Summary: The Customer Success Manager will play a pivotal role in ensuring customer satisfaction and retention. This role requires a deep understanding of e-commerce operations, a customer-centric approach, and the ability to communicate effectively with customers and internal teams. The Customer Success Manager will be responsible for building strong relationships with customers, addressing their needs, and ensuring they achieve their desired outcomes using our platform. Key Responsibilities:
- Customer Relationship Management:
- Build and maintain strong, long-lasting relationships with customers.
- Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly.
- Conduct regular check-ins with customers to ensure they are satisfied and to identify opportunities for improvement.
- Customer Success Planning:
- Develop and implement customer success plans tailored to individual customer needs.
- Monitor customer health metrics and proactively address potential issues to prevent churn.
- Collaboration and Communication:
- Collaborate with cross-functional teams, including sales, marketing, product development, and customer support, to ensure a seamless customer experience.
- Communicate customer feedback and insights to internal teams to drive product and service improvements.
- Performance Monitoring:
- Track and analyze key performance indicators (KPIs) related to customer success.
- Prepare and present reports on customer satisfaction, retention rates, and other relevant metrics.
- Problem Solving:
- Address and resolve customer issues and complaints in a timely and effective manner.
- Identify root causes of recurring issues and work with internal teams to implement solutions.
- Experience and Knowledge:
- Proven experience as a Customer Success Manager or in a similar customer-facing role within the e-commerce industry.
- In-depth knowledge of e-commerce operations, including order management, inventory control, and logistics.
- Skills:
- Exceptional communication skills, both written and verbal, with the ability to convey complex information clearly and concisely.
- Strong problem-solving skills and the ability to think critically and strategically.
- Excellent organizational and time management skills with the ability to handle multiple priorities.
- Technical Proficiency:
- Familiarity with e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and CRM software.
- Proficiency in using data analytics tools to monitor customer success metrics.
- Education:
- Bachelor\xe2\x80\x99s degree in business, Marketing, Communications, or a related field is preferred.
- Experience working with international customers and understanding of global e-commerce trends.
- Health insurance
- Provident Fund
- Day shift
- Performance bonus
- total work: 1 year (Preferred)
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Job Detail
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Job IdJD3324171
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNoida, Uttar Pradesh, India
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EducationNot mentioned
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ExperienceYear