Customer Success ManagerCompany DescriptionChat360 is a funded technology startup that offers omnichannel conversationalcommerce for enterprises across geographies. It leverages Chatbots andAI-powered solutions with a powerful analytics engine to help businesses generatemore leads, enhance customer retention, and automate customer support andmarketing initiatives through platforms like WhatsApp, Facebook, Google, etc. Thefounding team includes alumni of London Business School, IIT.Responsibilities: Establish clear client retention goals Process milestones for the clients and employees to work toward Assist customers with setting up and navigating programs or software Promote the value of the product Upsell services and products with the brand image Promote value through customer experience Assist in creating training courses and educational materials Review customer complaints and concerns and seek to improve thecustomer experience.Requirements: Proven work experience as a Customer Success Manager or similar role Experience working with brand image and promoting value throughcustomer experience Exceptional ability to communicate and foster positive business relationships Technical skills required, as they relate to the use of the product or service Accountability and personal organisation are essential Experience in managing a diverse group and training each according tocompany standards A communications or marketing degree is preferredJob Type: Full-timePay: Up to \xe2\x82\xb91,500,000.00 per yearSchedule:

• Day shift

Experience:

• total work: 2 years (Preferred)

Work Location: RemoteApplication Deadline: 12/06/2024
Expected Start Date: 05/06/2024