Job Description

Hi,Years of expereince: 3+Location: MumbaiDescription:Overview:The role
Were looking for an enthusiastic Customer Operations Associate with a passion for amazing customer service to
join our Customer Operations Team. Reporting to the Customer Service Manager, youll learn our products inside
out, and how to juggle complex tasks, processes, while building relationships with our London team and UK
based customers.About your role:
You have exceptional organisational and time management skills, the ability to perform smoothly and
consistently in a fast-paced environment.
You are a detail-oriented perfectionist who loves to take on a complex task and gets it done, every time.
You are passionate about technology and social impact and want to help build a business that delivers a
meaningful difference to society.
You are incredibly organised, and hands-on You are resilient, empathetic, collaborative and self-motivated.
You have experience in a customer or client facing environment.
You delight in solving problems and going above and beyond to treat customers fairly and leave them feeling
valued.
You enjoy interacting with customers daily, both over the live chat and by email
You have an upbeat approach and can think on your feet.You have excellent communication skills and can present complex details, concepts and information in an easy-
to-understand format You have an intermediate knowledge of Google Sheets and Excel and able to Manipulate data.Responsibilities:
Take responsibility for regulatory communications, ensuring they are sent out promptly and meet all
requirements.
Provide additional support with our ongoing customer inbound and outbound contact, picking up emails and
calls as required.
Support the Customer Service Manager in the development of customer service.
Provide support to the London customer operations team including administrative tasks.
Producing monthly and weekly reports in Google Sheets and Excel
Analysing bank details Quality audits and control checks on regulatory processes
Supporting customer service enquiriesNice to Have:
Customer service experience in a financial services, technology, or employee benefits company
Experience of working in a regulated environment
You are familiar with CRM systems Knowledge of G Suite Advanced Excel skills.
You have knowledge of TCF, the Data Protection Act/GDPR, CCA and Anti Money Laundering procedures.

Ciel HR