Job Description

Bangalore, India Full Time
Relevant Experience: 5+ years


Role Description:


Customer Success Manager Roles and responsibilities


Assist customers' technical requests and take care of any technical issues


Build strong customer relationships, especially with key customer stakeholders and Partners


Always strive to provide exceptional customer experience


Manage customer expectation and lead them to customer satisfaction


Keep track of key account metrics


Communicate the progress to both internal and external stakeholders


Take initiatives in identifying growth opportunities


Collaborate with our team to achieve sustainable growth


Answering product-related queries in a timely manner.


Train customers to use products effectively


Analyse customers' needs and suggest upgrades or additional features to meet their requirements


Establish best practices


Requirements and skills


Proven 3+ years of work experience as a Customer Success Manager or as a Technical Support Engineer and Sr. Technical Support Engineer


Understanding of Software development life cycle and bug life cycle.


Strong understanding on all mobile device platforms and mobility terminology.


Knowledge of current mobile device trends in the market.


Experience in managing multiple accounts as dedicated account Owner


An ability to gasp customers' needs and suggest timely solutions


Good time-management skills


Excellent verbal and written communication skills


Strong analytical and problem-solving skills


Hand on experiences with MDM, UEM products