About Us"Udacity is on a mission of forging futures in tech through radical talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey.Our Enterprise Customer Success team is responsible for helping companies and their employees realize the power of Udacity\'s training at scale. You will help leading companies empower their teams with training in the latest technologies so that they can develop powerful new products and services on a global scale.
We\'re looking for someone who has a proven track record of providing highly-professional customer service to executives and managers at Fortune 1,000 companies, and can excel in a fast-paced startup environment. We help to shape early-stage qualification activity, set up customers for success with a great onboarding experience, and develop deep ongoing customer relationships to maximize learner
engagement and satisfaction.Responsibilities:
\xe2\x97\x8f Empathize with every aspect of the customer experience, putting customers needs first.
\xe2\x97\x8f Guide and coach customer executives, managers and employees with a dedicated customer success process. Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty and driving strong renewal and upsell rates.
\xe2\x97\x8f Coach customers to be product experts and train their teams on Udacity methodologies so they become increasingly self-sufficient.
\xe2\x97\x8f Identify common customer challenges and actively suggest better solutions.
\xe2\x97\x8f Partner with Udacity\'s Sales team to help them be more effective.
\xe2\x97\x8f Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
\xe2\x97\x8f Craft customer on-boarding assets, adapt existing customer on-boarding assets and work with product marketing to refine existing and create new on-boarding assets.
\xe2\x97\x8f Help drive customer references and case studies.What we value:
\xe2\x97\x8f 3+ years of experience in a customer-facing customer success, account management or strategic consulting organization. Software or education experience a benefit.
\xe2\x97\x8f Proficient in Hindi & English (Written & Verbal)
\xe2\x97\x8f Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
\xe2\x97\x8f A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment
\xe2\x97\x8f Strong interpersonal skills and experience building internal and external relationships.
\xe2\x97\x8f Consistent track record of highly-professional customer service in a fast paced, dynamic environment.
\xe2\x97\x8f Diplomacy, tact, and poise under pressure when working through customer issues.Benefits:Experience a rewarding work environment with Udacity\'s perks and benefits!
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