Customer Success ManagerLocation: Hyderabad, IndiaEmployment Type: Full-Time; SalariedCompensation: Base Salary, Bonus, MedicalAbout UsAt Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and \xe2\x80\x9cCode-Free\xe2\x80\x9d connected worker platform for SAP and IBM Maximo and is disrupting and digitizing archaic, tedious, & labor intensive paper-based processes for maintenance, operations, & supply chain. The industrial front-line workers are empowered with a suite of highly reconfigurable mobile apps, while the back-office has real-time visibility into the front-line workforce with better planning, scheduling, adoption monitoring and actionable insights. Some of the world\xe2\x80\x99s largest brands such as Newmont Mining, Dominion Nuclear, Hess, Shell, UNICEF, ConocoPhillips, Reckitt Benckiser are digitally transforming their back-office and front-line industrial worker experiences. We are saving companies millions of dollars by improving their asset uptime, productivity, safety, and talent challenges, while delivering jobs better, faster, cheaper and safer.We are backed by Tiger Global Management, a Global Marquee Fund with over $30 Billion of Assets Under Management (AUM). Tiger Global Management has a reputation of investing and building some of the world\'s "Unicorn"\xe2\x80\x8b brands such as Spotify, Netflix, Facebook, LinkedIn, Amazon, Peloton, Harry\'s, Ola, Flipkart, Freshworks and many more!Our mission is made possible by Innovapptive\xe2\x80\x99s most important asset: our people. We come together through collaboration and ambition in a team-driven culture. Through the success of our product, we have seen monumental growth in our workforce, and we constantly look for exceptional talent to join us. At Innovapptive, you are challenged with dynamic tasks that drive your professional development and career growth. Join us on our journey to deliver an innovative connected worker experience and to empower 350 Million Industrial Front-Line Workers around the world with the ability to truly harness the power of connected worker experience by improving the working life of a front-line worker and the back-office employee.The RoleThe key missions of a Customer Success Manager are Retaining Customers, Expanding the Commercial Relationships, Driving Adoption, and Showcasing Solution and Organizational Value. You will be responsible for managing a customer portfolio by developing customer relationships that promote Innovapptive product adoption, maximize ROI for our customers and minimize churn in the portfolio. Our Customer Success Manager will help manage and update our customer success process through feedback from their customers, investigation into other customer success programs and partnership with our Sales organization.Developing a customer relationship, at Innovapptive, is defined as: educating customers on product enhancements and how they can take advantage of them; showcasing the value the customer has received in their relationship with Innovapptive, partnering with Sales and becoming our customer\xe2\x80\x99s executive\xe2\x80\x99s trusted advisor on how to expand our product footprint to drive more ROI and value, responding to and driving resolution of customer product and satisfaction issues; partnering with our Marketing department to drive customer advocacy programs.The Customer Success organization is accountable for the following metrics at Innovapptive:
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