Customer Success Manager
Job Description
The candidate must be social and analytical, possess an aptitude to learn new software tools and should be able to communication clearly and effectively. What youll be doing: Develop healthy customer relationships Handle customer complaints and requests Sustain business growth and profitability by maximizing value Work with product and tech teams to incorporate inputs and feedback in the product for a great customer experience Track and optimizing processes by being on the top of data Incorporate best practices to deliver customer satisfaction Who were looking for: Bachelor degree or equivalent required Min 1 year of experience working with a product company (preferably D2C) Knowledge of customer success processes Technology/Tools: Any CSM tool for Saas & CRM Process related Tools: Jira Excellent communication and interpersonal skills Emotional Intelligence Creative Problem solving skills Proactive approach High level of energy and personal drive Highly organized and able to multi task Patient and active listener Passion for service
foundit
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3163729
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationDelhi, India
-
EducationNot mentioned
-
ExperienceYear