Job Description

Customer Success Manager 3Yrs experience Job Responsibilities Establish a trusted advisor relationship with the customer stakeholders and own the value roadmap for the customer Set the groundwork for our customer\'s successful journey by collaborating on on-boarding, product implementations, and adoption plans Be the voice of the customer and provide continuous feedback and new feature requests to our product engineering and internal teams Use data and best practices to drive the usage and adoption of the Twixor platform Build a strong reference able customer base, with ownership for maintaining customer satisfaction, and retention with the accounts in the portfolio Build and maintain essential technical knowledge of the product, and guide the customer through the most relevant features and functionalities for their specific business needs Collaborate with the Sales and Solutions, and help provide reference to new opportunities where applicable Collaborate with internal teams and customers to define critical goals, and KPIs that will lead to value delivery Uncover and manage customer risk that are related to customer outcomes, renewals or customer satisfaction Document all pertinent customer information and conversations into our CRM database Meet or exceed KPIs Requirements 3+ years of customer success roles with B2B enterprise software SaaS Bachelors Degree or equivalent preferred Proficient in driving solution and use case development with clients Comfortable with technology, giving product new feature demos Desire to innovate and strong attention to detail Ability to communicate clearly and professionally, in writing and orally Experience working with cross functional teams Understanding of customer success metrics Nice to Have: prior experience working with growth stage companies in B2B SaaS / Messaging Nice to Have: exposure to low-code technology platforms, in industries like Banking, Healthcare, Retail and others Location: Chennai, India Notice Period: 30 days or Immediate

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