Job Description

Customer Success Manager ( B2B) for a SAAS Based IT SetupTitle : Customer Success Manager( B2B) for a SAAS Based IT SetupLocation : MumbaiResponsibilities :1. Manage a portfolio of enterprise-level customers and act as their main point of contact Develop a deep understanding of each customer\'s unique business needs and challenges and work with them to onboard and implement our product.2. Manage projects to a successful outcome and ensure appropriate communications with all relevant stakeholders takes place3. Ensure that the customer executes business processes and adds value to their business by adopting and using the platform4. Develop dynamic success plans that will demonstrably deliver on customer expectations and manage exceptions5. Build strong customer relationships that can help uncover any concerns and ensure satisfaction6. Manage expectations regarding product roadmap or feature requests7. Lead a team, managing performance, quality and engagement8. Continuously improve processes and procedures to ensure the highest level of customer satisfaction.Preferred Candidate:1. MBA graduate with at least 5+ years relevant work experience in a customer-facing role (customer success or account management).2. Previous experience collaborating with different internal functions within a fast-growing SaaS company; operating at the intersection of product, sales, and delivery3. Experience in CRM/ERP (e.g. Salesforce, Pipedrive) or B2B Enterprise level software4. Familiarity with Supply Chain data and workflow experience preferred5. Basic Knowledge of web technologies like HTML, SQL, API, Json, iOS and Android platforms6. Proficient in Microsoft Office Suite specifically Excel and PowerPoint

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