Customer Success Leader

Year    India, India

Job Description


Overviewhelps organizations around the world leverage digital technology solutions to innovate and compete, while optimizing costs and operational agility. For more than 40 years, our industry-specific insights, certified digital technology accelerators, deep technical expertise, and global delivery model have transformed organizations around the world by solving complex IT challenges. Over 100 Fortune 1000 companies across a range of industries, including financial services, healthcare, and retail, have trusted our knowledge, consultants, and expertise to implement their IT visions.About the Role:The Customer Success Leader (CSL) is responsible for driving long term customer success, adoption and advocacy of Prolifics clients. By establishing a strategy and clear vision our CSL team will be responsible for accelerating improvement in customer loyalty to support long term growth and improved adoption.Responsibilities

  • Drive growth agenda for digital engagements/accounts and ensure consistency/predictability in the quality of delivery by meeting customer success expectations
  • Needs to handle multiple accounts and be responsible to revenue and GM targets
  • Manage stakeholder relationships at an account to ensure success of Digital programs
  • Understand success parameters in the account landscape, align and drive various teams towards the defined success parameters
  • Collaborate with development teams, technology architecture teams and sales teams to identify areas of cross sell/ upsell in the client landscape
  • Perform weekly, monthly, quarterly reviews with client stakeholders and ensure the long-term goals stay aligned
  • Manage long term engagement success elements including centralized onboarding processes, demand management, engagement level dependency management etc
  • Enable project specific and architecture specific decision to be made in engagements
Qualifications
  • Nurture and build long term client relationships Strong understanding of CX/EX space.
  • Good exposure to experience technologies / platforms with demonstrable experience of a program leadership role
  • Flair to understand modern digital technologies
  • Possess strong understanding of Agile and Lean models of development
  • Strong networking skills
  • Excellent communication skill and participates actively in team meetings discussions and be a SME in the desired areas of expertise
BenefitsProlifics values our colleagues, which is why we offer a comprehensive suite of benefits to those who join our team. We provide a range of benefits to maintain good health, wellness and financial security. Itxe2x80x99s the smartest investment we make. For more information on our benefits please visit

Prolifics

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Job Detail

  • Job Id
    JD3636922
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    India, India
  • Education
    Not mentioned
  • Experience
    Year