Job Description

Who are we and what do we do?BrowserStack is the world's leading software testing platform powering over two million tests every day across 19 global data centers. BrowserStack's products help developers build bug-free software for the 5 billion internet users accessing websites and mobile applications through millions of combinations of digital environmentsxe2x80x94devices, browsers, operating systems, and versions. We help Tesco, Shell, NVIDIA, Discovery, Wells Fargo, and over 50,000 customers deliver quality software at speed by moving testing to our Cloud. With BrowserStack, Dev and QA teams can move fast while delivering an amazing experience for every customer.BrowserStack was founded by Ritesh Arora and Nakul Aggarwal in 2011 with the vision of becoming the testing infrastructure for the internet. We recently secured $200 million in Series B funding at a $4 billion valuation in June 2021.At BrowserStack we solve real problemsxe2x80x94each day is a unique challenge and an opportunity to make a difference. We strive to be open, transparent, and collaborative, so no feat is too big to achieve. BrowserStack is an extension of its people and a place where they can grow both professionally and personally. To that effect, wexe2x80x99re humbled to be recognized by leading organizations around the world:BrowserStack is Great Place to Work-Certifiedxe2x84xa2 2020-21Named xe2x80x9cSaaS Startup of the Yearxe2x80x9d in 2022 by SaaSBOOMiRanked in Forbes Cloud 100 in 2021 - for the second timeFeatured in LinkedIn Top Startups India 2018Location:This is a remote opportunity. But the base location of the role holder has to be either Bangalore / HyderabadRole in a nutshell:
Driving customer advocacy, you will assist clients to realize value from BrowserStackxe2x80x99s product portfolio, and help them use our products to meet their goals. With a solid understanding of tech, you will manage multiple stakeholders, drive engagement with customers at key points in the customer journey, and get them onboarded and adopted on our products.Role Location: Remote - Bangalore/ HyderabadDesired experience:xe2x97x8f 7-10 years of experience in Customer Success/Customer facing rolexe2x97x8fExtensive experience in Customer Lifecycle Management, from onboarding to retention.xe2x97x8fSkilled in conducting training sessions and leveraging playbooks for smooth adoption.xe2x97x8fProficient in driving product usage through check-ins, adoption insights, andengagement tracking.xe2x97x8fStrong track record in cross-sells, up-sells, and renewals alongside AEs.xe2x97x8fExperienced in churn prevention, proactive renewals, and resolving customer concerns.xe2x97x8fBackground in complex technology products with a deep understanding of businessenvironments.xe2x97x8fExcellent communication skills across email, phone, and in-person interactions.xe2x97x8fAdept at identifying business needs, process gaps, and translating them intoopportunities.xe2x97x8fAbility to demonstrate ROI to both technical and executive audiences.xe2x97x8fFlexible to work in shifts; QA/testing experience is a plus.Key Responsibilities:xe2x97x8fManage multiple priorities for enterprise and strategic customers.xe2x97x8fOnboard and train customers for effective platform usage.xe2x97x8fDeliver personalized product demos and webinars.xe2x97x8fIdentify risks and implement mitigation strategies for retention and growth.xe2x97x8fCollaborate with AE/Renewals teams to ensure seamless renewals.xe2x97x8fLead quarterly/monthly reviews, offering best practices and guidance.xe2x97x8fFoster customer advocacy within your portfolio.Benefits:In addition to your total compensation, you will be eligible for following benefits, which will be governed by the Company policy:Medical insurance for self, spouse, upto 2 dependent children and Parents or Parents-in-law up to INR 5,00,000Gratuity as per payment of Gratuity Act, 1972Unlimited Time Off to ensure our people invest in their wellbeing, to rest and rejuvenate, spend quality time with family and friendsRemote-First work environment that allows our people to work from anywhere in IndiaRemote-First Benefit for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience

BrowserStack