Job Description

About Keka

Keka has been a silent revolution in the making since our launch 6 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 4000 businesses across India and the world. Today we are India's #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero advertising spend and pure customer love. We are an organization built by our employees. The passion and the extreme ownership that our people bring to the table are contagious. We don't hide and we aren't afraid to ask for help. When we fail, we learn, adapt, and do better in the future. This open culture encourages our people to innovate, regardless of their function and across departmental boundaries.

We're looking for a motivated and enthusiastic Customer Success Intern to join our dynamic team and help us enhance our customer engagement strategies. Position Overview: As a Customer Success Intern, you will play a crucial role in supporting our Customer Success team. You will assist in various projects, focusing on improving customer satisfaction and retention. This internship will provide you with valuable hands-on experience in customer success strategies, data analysis, and communication skills. Duration: 6 Months (with potential for conversion based on performance) Key Responsibilities: • Assist in onboarding new customers and ensuring a smooth transition.
• Monitor customer engagement and satisfaction levels through analytics tools.
• Help analyze customer feedback and data to identify trends and areas for improvement.
• Support the development of customer success resources and documentation.
• Communicate effectively with customers to address inquiries and provide updates.
• Collaborate with cross-functional teams to enhance the customer experience.
• Participate in regular team meetings and contribute ideas for improvement.

Qualifications: • Currently pursuing a Bachelor's degree in Technology (B.Tech) or related field
• Strong analytical skills with the ability to interpret data and generate insights.
• Excellent communication skills, both written and verbal.
• Ability to work independently and collaboratively in a team environment.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); familiarity with CRM tools is a plus.