Customer Success Fresher
Job Description
Job Requirements:
-Along with the Customer Success Manager, you will help own the overall relationship with our customer base, which includes: initial onboarding and training, increasing adoption, ensuring retention, and ongoing satisfaction.
- Be the customer's first point of contact. You are their advocate and champion and work directly with our product team to help improve Clipboard (feature requests, improvements, bugs)
- You will help customers maximize the value of Clipboard with absolute knowledge of the product
- High levels of quality customer engagement ensuring they reach success as soon as possible
- A continuous approach to actively growing the community of customers
- Identify opportunities for growth by relaying information back to the sales team
- Respond to support queries, provide answers, and be the go-to guide
- Management of CRM and other platforms related to delivering customer success
- You will help monitor customer health through available metrics and assessment and carry out follow-up actions as necessary
- Along with the Customer Success Manager, you will help to identify and resolve challenges with product adoption encountered by our customers
- Should be able to train the new sales joinees on the product.
Job Type: Full-time
Pay: ?15,000.00 - ?20,000.00 per month
Schedule:
• Day shift
• Monday to Friday
Work Location: In person
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Job Detail
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Job IdJD3471476
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMH, IN, India
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EducationNot mentioned
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ExperienceYear