Job Description

What is ALLPOS? ALLPOS, is an agile Point-of-sale software designed to be straightforward and easy to use for the retail industry with actionable insights presented to the decision-makers. ALLPOS software works in Windows, Android, and Cloud platforms, designed by our in-house development team with features that are user-friendly, save time evaluating the top-performing products, inventory management tools and works as a mini ERP for managing the complete retail business regardless of the size. What\xe2\x80\x99s our mission? To help the retail business owners streamline the day-to-day business operations at low cost through our affordable technology solution and increase their profitability. Job Title - Customer Success Executive (Freshers can apply) ;

• Responsible for the retention of existing customers through successful renewals.
• Acts as a single point of contact for the customer and advocates for customer needs.
• Ensure a smooth onboarding process for all new customers.
• Represents the company and educates the customers on Products.
• Provide online Product Demos and presentations to potential prospects and new customers.
• Develops an intimate understanding of what customers are expecting and their level of actual success in achieving those results.
• Manages the customer relationship with high levels of trust and satisfaction.
• Raise tickets on customer service level issues and make sure the tickets are resolved in a timely manner.
• Identifies and facilitates upsell and cross-sell opportunities for the company.

Required Skills;

• 0 - 2 years of proven experience in a Customer Success role for a global SaaS product.
• Passionate in the Customer Success domain with problem-solving attitude.
• An aggressive individual, go-getter who can provide results in a short TAT
• Comfortable with very aggressive growth targets.
• Comfortable in working on different time zones.
• Achieve monthly retention targets consistently and exceed the quota.
• Familiar with working with the CRM system on daily basis.
• Strong interpersonal skills and a great communicator.

Why work at ALLPOS?

• You will be joining a high-performance startup early which is rewarding and your career growth can be tremendous.
• There\'s an excellent development potential if you have the drive to learn.
• There will be a great learning experience with a fun-loving team.
• You will be enjoying our new-age casual work environment.

Job Types: Full-time, Permanent Salary: From 18,628.31 per month Benefits:

• Paid sick time
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Yearly bonus

Experience:

• Customer support: 1 year (Preferred)

Ability to Commute:

• Nungambakkam, Chennai, Tamil Nadu (Required)

Work Location: In person Speak with the employer
+91 9962768015