Customer Success Executive
Job Description
Major Responsibilities:
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer calls/chats.
• Acknowledging/resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with the team and concerned departments as necessary.
• Ensure customer satisfaction and provide professional customer support.
Requirements:
• High school diploma or equivalent; associate or bachelor's degree
• Fluent in both English and Hindi, with strong written and verbal communication skills in both languages.
• Willingness to work flexible hours, including evenings and weekends as needed.
• Experience in customer service will be an added advantage.
• Strong telephone etiquette.
• Excellent communication skills.
• Ability to manage multiple tasks at once.
• Ability to adapt to different personalities.
Salary: 15,000 to 20,000 K , based on your experience and skill
Job Type: Full-time
Pay: ?15,000.00 - ?20,000.00 per month
Benefits:
• Health insurance
• Provident Fund
Compensation Package:
• Bonus pay
• Performance bonus
Schedule:
• Day shift
Language:
• English (Required)
Work Location: In person
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Job Detail
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Job IdJD3482381
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKL, IN, India
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EducationNot mentioned
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ExperienceYear