Customer Success Executive International Role
Year Bangalore, Karnataka, India
Job Description
TTM Healthcare Solutions is currently recruiting for a Candidate and Customer Success Representative to join our team based in Bengaluru, India.TTM is a world-class recruitment company with offices in India, Ireland and the UK. We have a team of 150 professionals, which is continuing to grow, who serve the Irish and UK markets within both the permanent and temporary sectors.Key Responsibilities
- Monitor client shift requests and translate them to shift bookings utilising our shift fulfilment technology. This can include managing ad-hoc shift requests as well as weekly/monthly rosters.
- Manage candidates\' bookings, process shift cancellations and find replacements to reduce the impact on fulfilment.
- Proactively engage with candidates to build strong relationships, understand their needs, shift availability, and schedule them to work.
- Keep candidates\' records up to date in all systems following the standard operating procedures.
- Work with candidates to maximise availability utilisation and improve overall candidate experience and utilisation.
- Work closely with the onboarding team to ensure new hires are utilised and booked into shifts.
- Email and Chat Support (Written Communication)
- Multitasking
- Attention to detail
- Handling High-Pressure Situations
We reward high performance - 75% of our Leadership Team have been promoted from within our company. Realising and unleashing the potential within ensures our team of people are key to our success.Bringing cutting edge, creative practices, our goal is to make a positive impact on everyone who works with us. We're here to share world-class employee experiences - so every day we create, innovate and collaborate.TTM Healthcare Solutions is an Equal Opportunities Employer
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Job Detail
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Job IdJD3458628
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBangalore, Karnataka, India
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EducationNot mentioned
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ExperienceYear