Job Description

JOB DESCRIPTION

About VisualEz

VisualEz Technologies Pvt Ltd. A Gurugram - based startup, is India's leading 3D Visualization platform for home decor businesses. We are trusted by more than 20,000+ Retailers and top 25 tiles brands. We have been recognized as India's top 55 tech startup in 2017 by Economic Times and IIM Ahmedabad in association with Facebook. We have received 20+ National and International awards in the last 5 years.

Website: - https://www.visualez.com/

Designation: Customer Success Executive

Location-Gurugram

Qualification: - Any Graduate (preferred B.tech)

Experience: - Min 2yrs

Roles & Responsibilities

User Interaction & App Support

Increasing User footfall on the tool.

Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

Ask customers targeted questions to quickly understand the root of the problem

Talk clients through a series of actions via phone, email or chat until they've solved a technical issue.

Maintain jovial relationships with clients

Requirements

B2B Experience preferably with Retailers/Small business owners

Excellent problem-solving and communication skills.

Basic Graduate in any specialization

Good understanding of computer systems, mobile devices and other tech products.

Job Type: Full-time

Pay: ?18,000.00 - ?26,000.00 per month

Jadwal:

• Day shift

Tunjangan:

• Flexible schedule
• Paid sick time
• Paid time off

Upah Tambahan:

• Performance bonus
• Quarterly bonus
• Yearly bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person