Job Description

Job Title: Customer Success Engineering Intern

Role Overview: -

About Trellix
Trellix combines the best-in-class technologies and unrivaled expertise to deliver a new standard of cybersecurity that builds business resilience and confidence. We keep organizations and technology safe and available for people who rely on them. Trellix is really a place for people who want to protect others, who want to contribute to the greater good of society, who want to keep businesses, essential infrastructure and vital information safe. If youre looking for a career that provides you with the opportunity to do meaningful, soulful work that enriches peoples lives - this can be your starting point!

Role Overview & Responsibilities

• Key Responsibilities

o Act as the first point of contact for Trellix customers.
o Handle real-time voice calls and portal cases and respond in a timely manner.
o Work in a team with assorted expertise.
o Update customers on progress of their cases on a regular-basis.
o Leverage team members expertise to deliver resolutions to customers in a timely-manner.
o Maintain a friendly, open, approachable, positive attitude.
o Willingness to work in 24x7 shifts (including night shifts) is a must.

• Technical Skills

o Basic understanding of Microsoft Windows technology with some exposure to Server operating systems.
o Basic networking knowledge.
o Beginner level knowledge on Linux is preferred.
o Knowledge of computer security procedures and protocol.
o Exposure to security concepts is an advantage.

• Communication Skills

o Excellent verbal & written communication skills is a MUST.
o Be able to effectively communication with global customers over phone & email.

• Lifestyle

Most people in this type of job tend to work as part of a Technical Support team. They relate to customers and partners to assess technical products and to resolve technical issues. They also relate to customers with varying levels of technical skills and understanding.

• Work Conditions & Physical Effort -

o Work is normally performed in a typical interior/office work environment.
o No or very limited physical effort required.
o No or very limited exposure to physical risk.

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Pension and Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Trellix