Job Description

ABOUT UNILODE
Unilode owns and manages the world\xe2\x80\x99s largest fleet of approximately 160,000 unit load devices (ULDs), for use in the aviation industry, and owns and operates the largest global network for the maintenance and repair of ULDs and inflight food service equipment. Unilode provides management, repair, short term leasing and digitalisation solutions to over 90 airlines through a network of more than 550 airports, 18 regional offices and 50 certified repair stations, supported by 700+ employees. For more information visit unilode.com.
POSITION OVERVIEW
Represent Unilode Aviation Solutions by developing and maintaining customer and stakeholder relationships in assigned stations. This position ensures that contractual obligations are met and that customers have a clear understanding of Unilode practices and procedures to ensure control of assets.
GENERAL RESPONSIBILITIES

• Agree monthly stock allocation by station with the customer based on utilization and forecast data.
• Define and agree key processes, measurements, and operational improvements together with designated customers and the relevant operational departments and enforce its adherence; prepare and submit KPI reports, help find solutions to non-performance (internal or with the customer or its representatives), and ensure timely internal escalation of customer concerns with supporting information and possible solutions for review.
• Monitor ULD damage ratios, failure modes and repair costs of ULDs in customer network; take action for reducing damage to ULDs and ensuring repair costs are below target.
• Identify and support sales opportunities for Pooling and MRO in the market and with existing customers; monitor the execution of critical operational items for customers such as new station start-ups, seasonal changes, peaks etc. and other special requests.
• Identify possible forecast data and ensure a regular update process from the customer and/or other sources into the Planning Process; ensure seasonal trends and peaks in demand are identified and managed in an effective way by planning ahead and giving instructions to the planning team in time.
• Critically analyze the relevance and accuracy of the forecasting data and use past incidences to constantly improve the utilization and stock availability on the customer\xe2\x80\x99s network; monitor stock balancing options (new handling providers, trucking companies, routes) and ensure best options are utilized; ensure effective actions are taken by the planning team to maintain the stock availability on the assigned customer\xe2\x80\x99s network at all times.
• Proactively address customer non-compliance effectively with the relevant parties in the customer\xe2\x80\x99s organization.
• Provide Planning team and Sales with customer and competitor feedback; responsible for analysis and reporting of service failures or other important issues. Additional duties as assigned.
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• College or diploma education required, bachelor\xe2\x80\x99s degree desirable.
• Proven experience in airline/airport/air cargo operation required.
• Familiarity with aircraft, passenger and cargo handling processes required.
• Ability to develop and maintain relationships internally and externally.
• Ability to work independently with limited supervision whilst retaining oversight of group goals as a team member.
  
• Results-oriented goal alignment approach.
• Strong business and market acumen.
• Excellent teamwork skills and proven ability to work collaboratively.
• Demonstrated learning agility.
• Excellent verbal and written communication skills.
• Ability to obtain results in a challenging and fast paced environment.
• Strong interpersonal skills.
• Analytical skills to forecast and identify trends and challenges.
• Demonstrated technology proficiency including the Microsoft Office suite.