Customer Success Associate

Year Pune, Maharashtra, India

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Responsibilities-

Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge base tech notes and articles
Follow the SLA for issues with respect to the severity.

Requirements-

Job Type: Full-time Salary: 9180,000.00 - 9360,000.00 per year Benefits:

Schedule:

Supplemental pay types:

Ability to commute/relocate:

Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

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