Job Description

Location
Chandigarh, Mumbai, India
Number of Openings
1
Salary
Annual Salary: Not specified (Currency: Rupees xe2x82xb9)
Job Responsibilities

• Act as the primary point of contact for new and existing clients to ensure their satisfaction with our services.
• Develop and maintain strong relationships with clients to understand their needs and help them achieve their objectives.
• Provide guidance and support to clients in utilizing our products and services effectively.
• Assist in onboarding new clients while ensuring a smooth transition and full adoption of the company's offerings.
• Collaborate with cross-functional teams including Sales, Product, and Technical Support to address client issues and ensure resolution.
• Track client performance metrics, identify areas for improvement, and implement strategies to enhance customer satisfaction.
• Conduct regular check-ins and follow-ups with clients to maintain communication and ensure ongoing success.
• Gather feedback from clients to inform product development and improve service offerings.
• Prepare and deliver reports on customer success initiatives and outcomes to management.

Essential Qualifications

• Strong communication and interpersonal skills to build relationships with clients.
• Problem-solving abilities to assist clients in overcoming challenges related to our products or services.
• Proficiency in using CRM software and other related customer management tools.

Desired Experience

• Previous experience in customer support, sales, or a related field is preferred.
• Familiarity with customer success methodologies and best practices.
• A track record of successfully managing client relationships and driving customer satisfaction.

Salary & Benefits

• Competitive annual salary (exact amount to be discussed during the interview).
• Comprehensive benefits package (details to be disclosed).
• Opportunities for career advancement and professional development.
• Supportive and dynamic work environment.

If you are passionate about customer success and looking for a rewarding career opportunity, we encourage you to apply! Join FUNDAHC and help our clients achieve their goals while growing your own skills and experience.