Job Description

About Us:Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better.Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.Ideagen believe that by recruiting diverse and talented individuals, we create an inclusive community for all. We are committed to empowering all colleagues to maximise their potential and express their unique characteristics, experience, and knowledge to achieve their ambitions.We are seeking a proactive and customer-focused Customer Success Associate to join our team. In this role, you will act in a key support function within our Customer Success Team as a point of contact for customers, ensuring their satisfaction, retention, and success with our products and services. You will collaborate closely with customers to understand their goals, provide support, and deliver solutions that maximise value.Responsibilities:

• Build and maintain strong, long-lasting customer relationships.
• Assist in onboarding new contacts, ensuring smooth adoption of our products or services.
• Act as a trusted advisor to customers, providing best practices and recommendations.
• Monitor customer health metrics and proactively address challenges.
• Collaborate with cross-functional teams, including Sales, Product, and Support, to resolve issues and drive customer success.
• Collect and communicate customer feedback to inform product and service improvements.

• 2+ years of experience in customer success, account management, or a related role.
• Education and health care sector experience is key.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to manage multiple accounts and priorities in a fast-paced environment.
• Familiarity with CRM tools and customer success software preferred.

• Ambitious - Drive, Planning & Execution
• Adventurous - Flexibility & Resilience and Savvy Thinking
• Community - Collaboration & Communication

Ideagen