Job Description

JD for

Customer Success Associate

=========================================

###

Job Title:

Customer Success Associate

Location:

Kozhikode, Government Cyberpark Office, India

Salary:

?21000 per month###

About Mailercloud:

Mailercloud is a

UK-based email marketing platform provider

, rapidly growing in the

SaaS industry

. With over

21,000 clients

, we help businesses around the world deliver effective email marketing campaigns through our innovative platform. We are now expanding our team and looking for fresh talent to join us at our

Kozhikode office

at

Government Cyberpark

to further scale our operations and ensure top-tier client success.###

About the Role:

We are seeking a

motivated and proactive Customer Success Associate

to join our growing team. As a Customer Success Associate, you will play a key role in ensuring our clients achieve success using the Mailercloud platform. You will handle client tickets and chats, engage with

enterprise clients regularly

to build relationships, and work cross-functionally with teams like

email deliverability, product development, sales

, and

marketing

to drive growth and resolve client challenges.###

Key Responsibilities:

Client Onboarding & Support

: Assist new clients in getting started with the Mailercloud platform. Respond promptly to client inquiries via

tickets

and

chats

, ensuring issues are addressed effectively and efficiently.

Relationship Management

: Build and nurture strong relationships with

enterprise clients

, regularly checking in to understand their goals, challenges, and how Mailercloud can drive their success.

Growth and Account Management

: Focus on creating growth for the accounts you manage by identifying opportunities for upselling, feature adoption, and product optimization.

Cross-Functional Coordination

: Coordinate with the

email deliverability team

,

product development

,

sales

, and

marketing teams

to ensure clients' needs are met, and issues are escalated and resolved quickly.

Client Feedback & Improvement

: Collect and document

client feedback

to improve the Mailercloud platform and service offerings. Work with internal teams to address any recurring issues or concerns.

Reporting & Metrics

: Prepare reports on client health, usage, satisfaction, and any challenges they are facing, providing actionable insights to improve overall client experience.
###

Skills & Qualifications:

Completed BTech

or

MSc

with

good grades

(preferably in Computer Science, IT, or related fields).

Good communication skills

in

English

and

fluency in Hindi

for clear and effective communication with clients.

Strong writing skills

to craft professional emails, reports, and tickets. Ability to manage

client relationships

and handle multiple tasks simultaneously. Strong

problem-solving skills

with attention to detail. Ability to

collaborate effectively

with cross-functional teams (email deliverability, product development, sales, and marketing). A

customer-first mentality

with a passion for helping clients succeed. Ability to work independently, with strong time management skills.
###

Why Join Us:

Mailercloud is a highly growing SaaS platform

, expanding rapidly in the email marketing space. You will be part of a

dynamic and fast-paced environment

that fosters professional growth and innovation. Opportunity to work with a

leading email marketing platform

and help

enterprise clients

optimize their email campaigns. Competitive salary and benefits package. A collaborative and

supportive work environment

at our

Kozhikode Government Cyberpark Office

.

Career growth

opportunities in customer success and beyond. * Exposure to

cutting-edge email marketing technologies

and hands-on experience with a leading platform.