Job Description

Job Title: Customer Success Specialist
Company: Grand View Consulting
Location: Gurgaon

About Us:
Grand View Consulting is committed to delivering exceptional service and support to our clients, ensuring they achieve success and maximum value from our solutions. We're looking for a Customer Success Specialist with a minimum of 1 year of experience to join our team and play a pivotal role in building long-lasting client relationships.

Key Responsibilities:

• Client Onboarding & Support: Guide new clients through the onboarding process, ensuring a smooth transition and optimal setup of our services.
• Relationship Management: Build and maintain strong, long-term relationships with clients, acting as their trusted advisor and point of contact.
• Product Expertise: Develop a thorough understanding of our services and products, and provide expert guidance to clients.
• Proactive Engagement: Regularly reach out to clients to review their needs, identify opportunities for improvement, and help them achieve their goals.
• Problem Resolution: Address client concerns and resolve issues in a timely and effective manner.
• Collaboration: Work closely with internal teams (Sales, Support, Product Development) to advocate for client needs and enhance the customer experience.
• Data & Reporting: Track and analyze client success metrics, and prepare reports to measure client satisfaction and retention.

Requirements:

• Minimum of 1 year of experience in a Customer Success, Account Management, or related role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a client-focused mindset.
• Ability to manage multiple clients and prioritize tasks effectively.
• Experience with CRM software is a plus.

Job Type: Full-time

Pay: ?300,000.00 - ?500,000.00 per year

Benefits:

• Paid sick time

Schedule:

• Day shift

Ability to commute/relocate:

• Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Current CTC(IN LPA)
• Expected CTC (In LPA)
• Notice Period (In Days)

Experience:

• total work: 2 years (Required)

Work Location: In person