Job Description

As a Sukoon Customer Success Associate, you will be responsible for providing exceptional client service and support to Sukoon clients. You will handle a wide range of inbound inquiries and issues, including queries related to our IPD, OPD, and de-addiction services. Your primary goal will be to ensure a positive and seamless experience for our valued clients. Responsibilities \xe2\x97\x8f Customer Service: Provide exceptional client service by promptly and effectively addressing all inquiries, concerns, and issues through various communication channels (phone, email, chat). \xe2\x97\x8f Problem Resolution: Identify customers\xe2\x80\x99 needs, clarify information, research every issue and provide solutions and/or alternatives \xe2\x97\x8f Product Knowledge: Maintain up-to-date knowledge of Sukoon services, benefits, and policies to accurately address client\xe2\x80\x99s inquiries and offer appropriate solutions \xe2\x97\x8fQuality Assurance: Follow communication \xe2\x80\x9cscripts\xe2\x80\x9d when handling different topics. Ensure adherence to quality standards by accurately documenting client interactions, following established procedures, and achieving performance metrics and targets. \xe2\x97\x8f Relationship Building: Build and maintain positive relationships with clients by demonstrating empathy, active listening, and a genuine desire to assist, while fostering a client-centric environment. \xe2\x97\x8f Continuous Improvement: Identify opportunities to enhance the client experience and provide feedback on process improvements, system enhancements, and training needs. \xe2\x97\x8f Collaboration: Collaborate with cross-functional teams, such as clinical team, IPD coordinators, and sales team to resolve client issues that require additional expertise. \xe2\x97\x8f Professional Development: Stay updated with industry trends, customer service best practices, and Sukoon service updates through ongoing training and self-development opportunities. \xe2\x97\x8f Adherence to Schedule: Maintain punctuality and adhere to assigned schedules to ensure proper staffing levels and meet service level agreements Eligibility Criteria: *Minimum Graduate. Excellent verbal and written communication skills with fluency in English. *Active listening skills and the ability to empathize with clients *Flexibility to work in shifts, including evenings, weekends, and holidays Job Type: Full-time Salary: 20,000.00 - 35,000.00 per month Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Morning shift
• Night shift
• Rotational shift

Supplemental pay types:

• Yearly bonus

Application Question(s):

• Have Expereince working for Call center or customer service profile

Experience:

• total work: 1 year (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Greater Kailash I, Delhi, Delhi (Required)

Ability to Relocate:

• Greater Kailash I, Delhi, Delhi: Relocate before starting work (Preferred)

Work Location: In person Speak with the employer
+91 8368644063
Expected Start Date: 22/11/2023