Customer Success Associate
Year Gota, Ahmedabad, Gujarat, India
Job Description
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We are seeking a dedicated and customer-focused individual to join our team as a Customer Success Associate. The successful candidate will play a crucial role in ensuring our customers have a positive experience and achieve success with our products or services. Responsibilities:
- Customer Onboarding:
- Guide new customers through the onboarding process, ensuring a smooth and positive experience.
- Provide training sessions to help customers understand the features and functionalities of our products or services.
- Customer Engagement:
- Establish and maintain strong relationships with customers through regular communication.
- Conduct regular check-ins to assess customer satisfaction and address any concerns.
- Issue Resolution:
- Act as the main point of contact for customer inquiries and issues.
- Collaborate with internal teams to resolve customer problems promptly and effectively.
- Product Knowledge:
- Develop a deep understanding of our products or services to effectively assist and advise customers.
- Stay informed about product updates and communicate relevant information to customers.
- Customer Feedback:
- Collect and analyze customer feedback to identify areas for improvement.
- Provide insights to the product development team based on customer input.
- Upselling and Cross-Selling:
- Identify opportunities to upsell or cross-sell additional products or services to existing customers.
- Collaborate with the sales team to explore growth opportunities.
- Documentation:
- Maintain accurate and up-to-date records of customer interactions and transactions.
- Document customer feedback and share insights with the broader team.
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Day shift
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Job Detail
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Job IdJD3241205
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGota, Ahmedabad, Gujarat, India
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EducationNot mentioned
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ExperienceYear