Job Description

Job Title: - Customer Success Associate (Preferably Female)

Job Overview: - Our company is searching for a customer success specialist who will roll up their sleeves and lead from the trenches. As a key member of the leadership team, the specialist will help craft our customer-success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences.

Responsibilities: -

• Working Night shifts from 9 pm to 6 am Monday to Saturday.
• Managing inbound and outbound calls.
• Provide a "wow" experience for our customers by going the extra mile - inquiries are via email/chat, or via phone call.
• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Acknowledging and resolving customer complaints.
• Attending Board Meetings which may be held during Business hours or non-Business hours. Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.

Desired skills: -

• Bachelor's degree or equivalent (Fresher's preferred)
• Strong skills in verbal and written communications
• Excellent command over English
• Active team player
• Flexibility - we are growing and evolving, and you'll need to come along for the ride
• The ability to solve problems & to think quickly on your feet
• An eye for detail

Benefits: -

• Opportunity to develop your own team
• Health Insurance
• Experience working with the Global Company
• Competitive Learning Environment with supportive co-workers
• Employee-friendly HR Policies
• Paid leaves up to certain limits
• Career Development
• Referral Bonus
• Star Performer Bonus
• Competitive salaries & Variable bonuses
• Flexible working hours
• No formals
• Occasional Parties

Job Type: Full-time (Onsite - Surat, Gujarat)

Working Days: Monday- Saturday

Working Hours: 9 PM- 6 AM (Night Shift)

Job Types: Full-time, Permanent, Fresher

Pay: From ?20,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Fixed shift
• Night shift
• US shift

Supplemental Pay:

• Performance bonus
• Quarterly bonus

Ability to commute/relocate:

• Vesu Village, Surat, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How soon you can join us? (in days)

Education:

• Bachelor's (Required)

Experience:

• Customer support: 1 year (Preferred)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person