Job Description

Customer Success Associate (CSA) - Effortless

Location: Chennai Office

Experience: 1-2 years in Customer Support, Client Engagement, or a similar role

Employment Type: Full-time

Role Overview:

As a

Customer Success Associate (CSA)

at Effortless, you will be the first point of contact for customers, ensuring they have a smooth experience with our platform. You will assist in onboarding, resolving queries, and driving customer engagement through excellent support and proactive communication.

Key Responsibilities:

Assist customers with onboarding, ensuring they understand how to use the platform effectively. Respond to customer inquiries via email, chat, and calls, resolving issues efficiently. Educate customers on best practices and help them navigate the platform. Track and analyze customer interactions to identify common pain points and suggest improvements. Collaborate with the Customer Success Manager to implement retention strategies. Gather customer feedback and share insights with the product team for improvements. Ensure timely follow-ups to resolve customer issues (SLA) and improve satisfaction scores.

Requirements:

1-2 years of experience in customer support, client success, or a similar role in SaaS/B2B companies. Strong communication and interpersonal skills. Ability to handle multiple customer interactions efficiently. Basic understanding of CRM tools and customer engagement strategies. A proactive approach to problem-solving and customer engagement. Familiarity with financial or compliance tools is a plus but not required.

What We Offer:

Competitive salary and performance-based incentives. A collaborative and supportive work environment. Training and mentorship to grow in your career. Opportunity to work in a fast-paced and innovative company.
Job Type: Full-time

Pay: ?180,000.00 - ?240,000.00 per year

Benefits:

Health insurance Life insurance Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus Yearly bonus
Work Location: In person