Job Description

Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better:


- We\xe2\x80\x99ve funded over $100 billion in loans for our customers, more than any other fintech
- We ranked #1 in the U.S. on LinkedIn\'s Top Startups 2020 and 2021
- We are Forbes\xe2\x80\x99 Best Online Mortgage Lender for 2023
- We are USA Today\xe2\x80\x99s Best Mortgage Lenders of 2023, Best for FHA Loans
- We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world
- And we\xe2\x80\x99re just getting started!


We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive.


A Better opportunity:

The Real Estate Team at Better is responsible for identifying ways to simplify the home buying journey by creating seamless real estate agent interaction and providing customer support for home discovery. We are a new team with Better and are looking for entrepreneurs with strong operational capabilities, business acumen and a \xe2\x80\x9cget stuff done\xe2\x80\x9d mentality.

Responsibilities will include the following:

• 
  Build and maintain strong relationships with customers, serving as their primary point of contact
• Understand customers needs and goals, and provide personalized solutions and recommendations
• Collaborate with internal teams to resolve customer inquiries and provide timely and effective solutions
• Provide accurate, valid and complete information to clients
• Provide exemplary customer service to your clients
• Respond efficiently and accurately to customers, explaining possible solutions, and ensuring that clients feel supported and valued

About you

• Passion for delivering exceptional customer service
• Bachelor\'s degree in business, marketing, real-estate, or a related field
• Previous experience in customer service or account management is preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and prioritize tasks effectively
• Proficiency in CRM software and Microsoft Office Suite
• Strong bias-to-action, practicality and effectiveness

Company Benefits


Our total rewards package consists of base salary, equity, benefits, and opportunity for yearly cash bonus. Some of our benefits include:


- Comprehensive healthcare, retirement, and voluntary benefits. Think medical, dental, vision, health savings accounts, 401k, and more.
- Personalized care and tools for realizing your mental health and wellness goals.
- Company paid for lunch when working in the office.
- Additional benefit perks & discounts.


Disclaimer


Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.


We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.