Job Description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. Thats why we need smart, committed people to join us. Whether youre looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.The Customer Success Analyst will effectively support internal teams and large, complex global accounts while collaborating within all levels of the organisation. The CSA is responsible for daily management and operational support of: Customer (internal and external) satisfaction, reporting and analysis, global data collection and quality control, high-quality service, immediate response to customer needs, and ensuring consistent customer loyalty and continuity. This role will partner and support the operational and sales efforts of the Global Account Managers and Customer Success Managers.Category: Customer Support

Iron Mountain