Job Description

1. Provide comprehensive technical support for SOLIDWORKS and its affiliated products such as
Simulation and PDM tools as noted on SOLIDWORKS product website
2. Training and Implementation of SOLIDWORKS and its products at customer location
3. Travel to customer location to provide support and training
4. Proactively visit customers in the assigned territory to check the SOLIDWORKS and its affiliated
products usage.
5. Suggest best practices, guidelines and technical solutions for productivity improvement
6. Write technical articles/blogs, record screen capture video of software processes for publishing
to the organizations technical blog
7. Will be a primary technical contact for customers on SOLIDWORKS and its product related
queries
8. Assist customers in assessing potential applications of various SOLIDWORKS products which
meet their requirements1. Handling technical support as per the SLA
2. Customer feedback on the technical support queries
3. Customer feedback on the trainings and implementations
4. Proactive visit activities as per target in the assigned territory
5. Health of subscription or AMC in the territory
6. Initiatives taken to improve the customer satisfactionMinimum 3 years of experience utilizing SOLIDWOKRS. (SOLIDWORKS Simulation and
PDM a plus)
B.E/B. Tech in Mechanical/Automotive
Must have strong verbal, written and listening communication skills1. Excellent knowledge and understanding of engineering processes and terminology of
mechanical CAD and design industry
2. Industry experience in product design, tooling design, industrial design or electric system design
is an asset
3. Knowledge about Geometrical Dimensioning & tolerance is an advantage
4. Exceptional customer relations ability required
5. Strong troubleshooting/problem solving skills
6. SOLIDWORKS CSWP / CSWE certification is an asset
7. Experienced in using Windows 7/10 and Microsoft office applications
8. Must have reliable means of transportation (Two-Wheeler/Four-Wheeler) and a Valid Drivers
license Establish a good rapport with customers and understand their requirements to provide technical
solution
Support non-technical teams with Product Knowledge
Document all activities in the CRM and helpdesk system
Train yourself to become an expert SOLIDWORKS Products user
Remain current with up-to-date product informationAttractive Salary, Health insurance, Incentives, Fuel Expense and fixed annual leaves.

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