Job Description

Our Company Changing the world through digital experiences is what Adobe?s all about. We give everyone?from emerging artists to global brands?everything they need to design and deliver exceptional digital experiences! We?re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We?re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Position: Customer Success Account Manager - Digital Sales, Adobe
Business Unit: Global Business Direct
Customer Segment: SMB- North Americas
Adobe Solutions: Adobe Digital Media Solutions
Location: Noida, India
Adobe
Changing the world through digital experiences is what Adobe?s all about. We give everyone?from emerging artists to global brands?everything they need to design and deliver exceptional digital experiences. We?re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We?re on a mission to hire the very best and are committed to creating exceptional employee experiences. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.
The Art of Sales is changing
The concept of selling has been around for decades, but businesses are digital now. The way sales are conducted must modernize too.
In most companies, sales teams are somewhere on the journey below:
(1) Sales scratches out their own leads by prospecting their networks, sending one-off or batch emails.
(2) Marketing turns over long lists of leads, which are typically contacts in your target audience
(3) Marketing has established a repeated process of generating MQL, SAL & SQL that yield some measurable returns. They sometime add lead scoring to this mix.
On the other hand, we at Adobe - GBD are a Modern Sales Team of 250+ Digital sellers, supported by analytics and data science teams. We are integrated with Adobe.com digital marketing & engagement funnel and are developing capabilities on picking cues from the customers demographic (who) & behavioral (what) data that they leave on their journey with our business to predict next ?sales action? that will lead to revenue conversions (Future state).
The Challenge:
We are looking for Digital Sellers who would be responsible for a defined patch of Adobe?s SMB customers and the role is pivoted around upselling and cross-selling Adobe Cloud based Solutions. You would be responsible for the Digital Media portfolio of Adobe. The incumbent would be responsible for helping the customer adopt the solution with ease, optimizing their product experience and guiding them to internal support teams if need be.
What you?ll do as a CSAM

• Develop understanding of Adobe