Customer Solution Engineer

Year    Hyderabad, Telangana, India

Job Description


Summary As part of a newly formed organization in Commercial Operations, responsible to communicate Grid Software value to customers and potential customers through the generation of differentiated proposals for new systems, upgrades and additional services. Responsible for developing/utilizing new tools, processes and standard work packages, and through the application and continuous practice of Lean tools and thinking to improve the organizations efficiency, accuracy, and customer focus. Drive improved integration with Sales/Pre-Sales, and with Project Delivery, at the transition and handover points, to ensure great commercial strategies are reflected in proposals, and to ensure that winning proposals can be executed efficiently by the Project Delivery organization for an improved customer experience. Will be part of a team of SMEs in Distributed Energy Resource Management solutions (DERMS), Wide Area Measurement Systems (WAMs) and in other control systems solutions (Transmission and Distribution) preparing technical TOCs and technical responses to customers globally.Roles and Responsibilitiesxc2xb7 Be part of a newly formed organization within Commercial Operations for GE Digital Grid Software Solutions.xc2xb7 Be a key SME in Asset Control for Transmission and Distribution (AEMS, SCADA, WAMS or ADMS). A focus on AEMS or ADMS is acceptable.xc2xb7 The newly created organization is a key function for the success of GE Digital Grid Software. This organization will be responsible for differentiating GE from competitors, driving wins in competitive markets, and ensuring existing customers are delighted as the progress with additional services and upgrades over time. As such, this role be one of several on the team make of up people in charge of developing a culture of people with the passion to compete, while being a function that celebrates successes often and improves every day.xc2xb7 Work closely with Commercial Managers, Sales Managers, and Product Managers to drive wins in the market.xc2xb7 Stay current with product capabilities and documentation.xc2xb7 Manage customer specification review and response, and proposal development for complex software sales and service agreements. Ensure the correct estimates and schedules are put in place (in conjunction with other SMEs on the team) such that the Project Delivery team can execute effectively, driving a positive customer experience.xc2xb7 Create and or improve tools used to respond to RFPs to improve efficiency and accuracy. Create transition work packages for key transitions and integration points with other parts of the business (Pre-Sales/Sales and Project Delivery). Continuously apply Lean principles and create a culture of Lean as our approach as we identify problems, problem solve, monitor countermeasures, and deploy daily management as we improve and pivot the new organization as needed.Basic Qualifications:xc2xb7 Bachelorxe2x80x99s Degree or equivalent from an accredited college or university.xc2xb7 Experience with AEMS and/or WAMS and/or ADMS solutions, SCADA, either in Engineering (R&D) or in Project Delivery.xc2xb7 GE Leadership Program Graduates will get credit towards relevant work experience, commensurate to the program they have completed.Eligibility Requirements: (Country Specific)xc2xb7 Legal authorization to work in India is required. We will not sponsor individuals for employment visas, now or in the future, for this job.xc2xb7 Must be willing to travel.Desired Characteristics:xc2xb7 Knowledge of / background in software and expertise in EMS, WAMS, ADMS and related applications. In this role, you will be responsible for ensuring the technical requirements and overall proposal generation activities are completed and are within the deal creation process guidelines, and you will demonstrate accountability for functional, business, and broad company objectivesxc2xb7 Prior experience in software development or implementation and project delivery.xc2xb7 Strong project management skills.xc2xb7 Outstanding verbal, written, and presentation skills.xc2xb7 Highly organized, driven self-starter with ability to operate independently.xc2xb7 Strong problem-solving skills and decision-making ability.xc2xb7 Able to thrive in a matrix organization.Technical Expertise:xc2xb7 Familiarity with Energy Management System (EMS) and / or ADMS / WAMS solutions, plus SCADA. Focus in EMS or ADMS is accepBusiness Acumen:xc2xb7 Proven track record for delivering results and leading teams in a dynamic business environmentxc2xb7 Strong customer focus mindset and willingness to meet tight deadlinesLeadership:xc2xb7 General urgency in execution and tendency toward speed with ability to adapt and changexc2xb7 Proven ability to influence through persuasion, negotiation, and consensus buildingxc2xb7 Ability to work collaboratively across teams#digitalindiajobs
#LI-CK1Additional InformationRelocation Assistance Provided: Yes

GE Vernova

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Job Detail

  • Job Id
    JD3597010
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Hyderabad, Telangana, India
  • Education
    Not mentioned
  • Experience
    Year