Job Description

We're Hiring a Customer Services -Operations for a FMCG Company -Only Female

Requirements:

Qualifications: HSC / Any Graduate

Location: Mulund West

Experience: 1 - 3 years Experience in the Customer Services / Coordination / Operation / Blended OR Graduate Fresher's Can Apply

Skill: Excellent interpersonal,written, and oral communication skills.

Working Days: Monday - Saturday (Sunday Fixed Off)

Shift : 9:30 AM - 6:30 PM

Description

We are seeking a customer service representative with 2-3 years of experience to join our team. The ideal candidate should be able to provide excellent customer service, handle customer complaints, and maintain a positive attitude at all times.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer complaints and issues in a satisfactory and timely manner
• Maintain accurate records of customer interactions and transactions
• Provide customers with product and service information
• Process orders, forms, and applications
• Collaborate with other teams to ensure customer satisfaction

Skills and Qualifications

• 1-3 years of experience in a customer service role
• Excellent communication skills, both verbal and written
• Strong problem-solving skills
• Proficiency in Microsoft Office and customer service software
• Attention to detail and accuracy
• Ability to work in a team environment

Job Type: Full-time

Pay: ?18,000.00 - ?25,000.00 per month

Schedule:

• Day shift
• Morning shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Customer Care / Client Relationship: 1 year (Preferred)
• Customer service / Opeartion: 1 year (Preferred)

Language:

• English Fluently (Preferred)

Location:

• Mulund West, Mumbai, Maharashtra (Required)

Work Location: In person

Speak with the employer
+91 9769106910