Customer Service/international Voice Process Role (0 2 Yrs) Bangalore (after Sales/customer Service)
Job Description
- Handle inbound/outbound international calls with professionalism and courtesy.- Respond to customer inquiries, provide accurate information, and resolve customer issues efficiently.- Maintain a high level of customer satisfaction by providing exceptional service.- Update customer information and call records accurately in the system.- Follow established call scripts and processes to ensure quality service.- Meet and exceed performance metrics, including call handling time, quality, and customer satisfaction scores.- Collaborate with team members to resolve complex customer issues.- Stay up-to-date with company products, services, and policies to provide accurate information.- Adhere to shift schedules and meet attendance requirements.- Escalate unresolved issues to the appropriate department or supervisor. (ref:updazz.com)
updazz .com
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3443246
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationBangalore, Karnataka, India
-
EducationNot mentioned
-
ExperienceYear