Job Description

About the internshipSelected intern\'s day-to-day responsibilities include:1. Handle incoming customer calls and emails professionally and courteously.
2. Provide timely and effective support to customers by troubleshooting issues and resolving inquiries promptly.
3. Create and manage support tickets using our internal ticketing system, ensuring accurate documentation of customer interactions and resolutions.
4. Collaborate with other team members to escalate complex issues and ensure timely resolution.
5. Communicate effectively with customers to provide status updates, gather additional information, and ensure a positive support experience.Skill(s) requiredEffective Communication English Proficiency (Spoken) MS-Excel MS-Office Problem SolvingEarn certifications in these skillsWho can applyOnly those candidates can apply who:1. are available for full time (in-office) internship2. can start the internship between 12th Aug\'24 and 16th Sep\'243. are available for duration of 6 months4. are from or open to relocate to Pune and neighboring cities5. have relevant skills and interestsOther requirements1. Currently pursuing or recently completed a degree in any field or equivalent practical experience.2. Excellent verbal and written communication skills, with the ability to convey technical information clearly and concisely.3. A customer-focused mindset with a passion for delivering exceptional service.4. Ability to multitask and prioritize tasks effectively in a fast-paced environment.5. Proficiency in using computer applications and familiarity with customer support software are pluses.6. Willingness to learn and adapt to new technologies and processes.PerksCertificate Letter of recommendation Job offerNumber of openings4About Internship StudioInternship Studio is a platform developed to help students build their profiles by providing them with the right exposure to develop the required skills in their respective domains. Log in to learn and devour upon the technical and organizational aspects of the corporation. Internship Studio provides industry exposure within your domestic vicinity. Work & learn from the professionals and apply the skills gained towards the construction of a learning-based ecosystem.Activity on InternshalaHiring since August 20241 opportunity posted

Internshala