Job Description

About the internship
Selected intern's day-to-day responsibilities include:
1. Customer Interaction:
Provide prompt and courteous support to customers via phone, email, chat, or in person.
Deliver accurate information about products, services, and policies.
Manage challenging situations and resolve customer concerns with empathy and professionalism.
2. Zoho CRM Management:
Leverage Zoho CRM to track and manage customer interactions and maintain accurate records.
Update customer profiles with relevant information and ensure data integrity.
Use Zoho CRM analytics to monitor key customer service metrics and generate reports.
Collaborate with teams to automate processes and improve CRM workflows.
3. Issue Resolution:
Troubleshoot and resolve customer issues efficiently using available tools and resources.
Escalate unresolved or complex issues to the appropriate department while ensuring timely follow-up.
4. Feedback and Improvement:
Collect customer feedback and provide actionable insights to enhance products and services.
Identify trends and recurring issues using Zoho CRM and recommend process improvements.
5. Collaboration and Training:
Work closely with internal teams to address customer needs and ensure smooth operations.
Train colleagues on effective use of Zoho CRM tools to enhance team efficiency.
Stay updated on Zoho CRM enhancements and best practices to optimize its use.
Skill(s) required
English Proficiency (Spoken) English Proficiency (Written) MS-Excel MS-Office
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 27th Dec'24 and 31st Jan'25
3. are available for duration of 6 months
4. are from or open to relocate to Chennai and neighboring cities
5. have relevant skills and interests

• Women wanting to start/restart their career can also apply.

Perks
Certificate
Number of openings
3
About Bindal Agencies Private Limited
Since 1997, Bindal Agencies has been a prominent Indian business that offers integrated services for import and export licensing. We also offer all other assistance that may be required by them and we are negotiators of all forms of import-export duty-saving licenses including MEIS, SEIS, ROSCTL, E-ROSCTL, and RODTEP. We have a team of experienced professionals who are well-versed in the complexities of international trade and have the expertise to handle all aspects of the import and export process.
Activity on Internshala
Hiring since September 2024
2 opportunities posted