Job Description

About the internshipSelected intern's day-to-day responsibilities include:Handling incoming customer inquiries via phone, email, chat, and social media
Resolving product or service issues by clarifying customer complaints, determining the cause, selecting and explaining the best solution, and following up to ensure resolution
Maintaining an in-depth understanding of Jivabhumi's products and services to provide accurate information and recommendations to customers
Assisting customers with placing orders, tracking shipments, and managing returns or exchanges
Gathering customer feedback and reporting it to relevant departments to improve product offerings and customer satisfaction
Keeping records of customer interactions, transactions, comments, and complaints in the customer service database
Working closely with other departments (e.g., Sales, Marketing, Procurement) to ensure a cohesive customer experienceSkill(s) requiredEnglish Proficiency (Spoken) English Proficiency (Written) Kannada Proficiency (Spoken) MS-Excel MS-OfficeEarn certifications in these skillsWho can applyOnly those candidates can apply who:1. are available for full time (in-office) internship2. can start the internship between 10th Feb'25 and 17th Mar'253. are available for duration of 3 months4. Candidates who are from Bangalore5. have relevant skills and interests

• Women wanting to start/restart their career can also apply.

Other requirements1. Education: A basic college degree is preferred2. Experience: Previous experience in customer service or a related field is desirable but not necessary3. Excellent communication skills, both verbal and written4. Strong problem-solving abilities and a customer-centric approach5. Ability to handle multiple tasks simultaneously and manage time efficiently6. Basic computer proficiency is desired7. Patience and empathy when dealing with customers8. A positive attitude and a willingness to go the extra mile to ensure customer satisfaction9. Ability to work independently and as part of a teamPerksCertificate Letter of recommendation Informal dress code Job offerAdditional informationTo Apply, interested candidates should create a short video containing the following:
1. 30 seconds - Introduction about yourself - Language : English
2. 30 seconds - Introduce Jivabhumi and its offerings to a customer (You can visit the Jivabhumi website, and social media handles to learn more about the company) - Language: English
3. 30 seconds - How do you handle a situation where the customer is upset about delayed delivery of their product - you can think and create a response - Language: Kannada or any language other than English
4. 30 seconds - How do you handle a situation where you are seeking customer feedback after their order purchase - you can think and create a response - Language: Any language you are comfortable in other than English
5. 20 seconds - Why you should a good choice for this role- Language: EnglishPlease create the video using your mobile, make sure there is no background noise and your voice can be heard clearly, good lighting so your face can be seen clearly. Stable video without stuttering or buffering.Upload the video into a Google Drive and share the video link toNumber of openings1About Jivabhumi Agri TechJivabhumi is an agri-tech platform for connecting farmers directly with institutional buyers and consumers. Jivabhumi partners with farmers, and farmers groups, aggregates farm produce,e and makes it traceable by leveraging a blockchain-enabled platform called FOODPRINT. The aggregated produce is sold to buyers via both the B2B and B2C marketplace models. Jivabhumi is incubated and accelerated by India's leading start-up accelerators such as YES Scale Accelerator, a-idea NAARM, NSRCEL-IIMB, KIIT-TBI, and a grant recipient from Karnataka Startup Cell. Founded by 2 software professionals turned agri-entrepreneurs, is on a mission to revolutionize the agri-supply chain by leveraging technology.FOODPRINT is a produce aggregation and food traceability solution that aggregates the farm produce and implements food traceability using technology such as blockchain. It is an intelligent platform that is aimed at digitizing agriculture to solve supply chain inefficiencies using technology.Activity on InternshalaHiring since February 20251 opportunity posted

Internshala