Role & responsibilities

1. Analyze and solve customer queries through calls.
2. Assist execution and implementation of process improvements in the CRM team in consultation with Team Lead.
3. Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.
4. Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.
5. Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.
6. Provide splendid customer services to customers in a friendly and courteous manner at all times.
7. Have sufficient knowledge about the products and services and respond to all inquiries accordingly.
8. Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls or customer service.

Preferred candidate profile

1. Should possess excellent verbal and written english communication skill.
2. Should be customer oriented and team oriented as well.
3. Fresher/Experienced can apply(0-3 years).
4. Work Location: Candor Tech Space, Noida Sector 135(Delhi NCR)
5. Undergraduate freshers are not eligible.
6. Candidate should be okay with Work from Office role.
7. Should be comfortable with night shifts

Perks and benefits

1. Annual Package would be in the range of 3.6 to 3.80 Lpa.
2. Cab Facilities.
3. Medicare Facility(free online consultation with Doc)
Additional
Mega Walkin Drive for Customer Service Voice Profile

Looking for smart and passionate individuals who can provide best services to the customers with their positive and tangible approach.

Venue: : Gate No 1, YMCA Education Center, 2 & 3, Jai Singh Marg, Hanuman Road Area, Connaught Place, New Delhi, Delhi 110001

Date: 08th Jun, 2024.
Timings: 12 to 4 PM.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants qualifications, merits, competence and performance without regard to any characteristic related to diversity.