Customer Service

Year    Thiruvananthapuram, Kerala, India
Neogen Care
16 Current Jobs Openings
Apply Now

Job Description

b'

Seeking an Aggressive Customer Service - Quality Assurance Manager to Enhance Our Healthcare BPO Operations!About Us:At Ecorgy Solutions, we're transforming the way patient care is provided in the US Healthcare industry. To support our US healthcare operations, we are on a talent hunt for passionate Quality Assurance Managers to drive exceptional patient care and elevate ourservice delivery to the new levels.Role Overview:As the Quality Assurance Manager, you will play a pivotal role in ensuring our healthcare services meet the highest quality standards. Your focus will be on delivering exceptional service while fostering robust relationships with our clients and stakeholders.Responsibilities:
  • Project Quality Management: Uphold and elevate quality standards for our healthcare BPO clients, ensuring projects are delivered to the highest level of quality.
  • Performance Monitoring: Analyze key performance indicators (KPIs) such as NPS/CSAT and external audit scores to identify areas for improvement and ensure compliance.
  • Process Improvement: Develop, implement, and continuously improve effective quality assurance processes and procedures. Conduct regular audits to identify and address process gaps and inefficiencies.
  • Team Management: Lead and motivate a team of quality assurance specialists, fostering a collaborative and supportive environment. Ensure efficient issue resolution and exceptional service delivery.
  • Client Satisfaction: Provide outstanding customer service, resolve client escalations effectively, and maintain strong relationships with stakeholders.
  • Data Analysis: Leverage data to glean valuable insights and share key observations and recommendations through quality audits. Stay abreast of the latest trends and best practices in healthcare BPO quality assurance.
  • Call audits and process improvement: Drive continuous improvement through call audits and effective process optimization within the healthcare BPO domain.
  • Continuous Process Excellence: Identify areas for improvement and drive enhancements from one level to another. Implement strategies for ongoing process optimization and efficiency.
  • Lean 6 Sigma Expertise: Possess Lean Six Sigma Green or Black Belt certification. Apply Lean Six Sigma methodologies to streamline operations and enhance quality.
  • Error Management and Prevention: Maintain comprehensive error logs to track defects and issues. Develop and implement proactive solutions for defect prevention.
  • Inculcate the habit of Do It Right First Time: Foster a work environment that encourages a proactive mindset towards accuracy and quality. Instill and promote the culture of executing tasks accurately from the outset.
  • Team Training and Development: Provide comprehensive training to process team members. Ensure team members are equipped to deliver error-free results through continuous skill development.
Requirements:
  • 4-7 years of experience in BPOQuality Assurance management, preferably in the BPO industry. Healthcare background is preferred but not a must.
  • Proven understanding of quality assurance principles and methodologies, including program development, implementation, and maintenance.
  • Excellent communication, interpersonal, and leadership skills.
  • Strong analytical and problem-solving skills, with the ability to identify and implement solutions for quality issues.
  • Proficiency in Microsoft Office Suite and relevant software tools.
  • Willingness to work night shift from our office at Elippode, Trivandrum.
Benefits of Joining:Join Ecorgy Solutions for an unparalleled exposure to the US Healthcare BPO sector, offering an international portfolio upgrade and an environment that values your growth.Includes : EPF, Group Mediclaim policy after 6 months of joining and Gratuity, Rewards & Growth based upon Performance; Professional development opportunities; Training and Mentorship programs.Interested in discussing compensation and benefits? Call us at 9061161927To apply, send your resume to careers@neogencare.netJob Type: Full-timePay: \xe2\x82\xb925,000.00 - \xe2\x82\xb950,000.00 per monthBenefits:
  • Provident Fund
Schedule:
  • Monday to Friday
  • Night shift
  • US shift
Supplemental pay types:
  • Performance bonus
Application Question(s):
  • Do you have Lean Six Sigma Green or Black Belt certification ?
  • Are you willing to work night shift (10:30 PM to 7:30 AM) from our Office at Elippode, Trivandrum?
  • Are you located in or near Trivandrum? (Onsite Role)
  • How many years of experience do you have in quality assurance management in BPO?
Work Location: In person

Beware of fraud agents! do not pay money to get a job

MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Related Jobs

Job Detail

  • Job Id
    JD3322885
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Thiruvananthapuram, Kerala, India
  • Education
    Not mentioned
  • Experience
    Year
 
 
Jobs by Function
Popular Job Skills
Popular Industries
Popular Cities
Jobseekers
Employers
Home | About Us | Terms & Conditions | Privacy Policy | Help and FAQ | Contact Us
All rights reserved © 2024.