Job Description

Customer Interaction: Respond to customer inquiries via phone, email, chat, or in-person. Provide accurate information about products, services, pricing, and policies. Resolve customer issues and complaints efficiently and courteously. Follow up with customers to ensure issues are fully resolved. 2. Problem-Solving: Identify customer needs and offer appropriate solutions or alternatives. Collaborate with other departments to ensure smooth issue resolution. Escalate complex issues to supervisors or managers as necessary. 3. Record Keeping: Maintain customer records, including interaction details and transaction histories. Update internal databases with information about customer inquiries and issues. 4. Product Knowledge: Stay up-to-date with product and service offerings, including promotions, discounts, and new releases. Be able to explain features, benefits, and usage of products to customers. 5. Team Collaboration: Work closely with fellow team members to share information and best practices. Assist in training new team members on customer service protocols and tools. 6. Customer Feedback: Collect and analyze customer feedback to suggest improvements to service and products. Participate in team meetings to discuss customer service performance and strategies.

Job Types: Full-time, Part-time, Permanent, Fresher

Pay: ?18,806.35 - ?32,320.30 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Monday to Friday
• Morning shift
• Weekend availability

Supplemental Pay:

• Commission pay
• Performance bonus
• Yearly bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person