Customer Service Team Leader
Year Mansarovar, Jaipur, Rajasthan, India
Job Description
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JOB DESCRIPTION :- TEAM LEADER For Team Leader- Voice Process:
Required Experience- 1 yrs minimum in BPO For Team Leader- Non Voice Process:
Required Experience- 1 yrs minimum in BPO Job Location- Jaipur, Gurgaon II Salary- Upto 3.5 LPA Education & Qualification:-Graduates & Undergraduates can Apply Responsibilities:-
Must have excellent product knowledge
Should have the maturity and experience to manage his/her team members and serve as a strong second line
Should have the required expertise and analytical skills to provide strategic process improvement inputs - (operational excellence)
Ownership on Quality performance of delivery
Should be open to work 24/7
Attrition ,Shrinkage & Absenteeism management & ownership for control
To own, drive and develop the team members for being effective in their role
Need to work towards enhancing the customer experience and overall service delivery
Meeting client expectation and process metric .Candidate should be flexible with Rotational Shifts & 6 days working culture. Job Types: Full-time, Regular / Permanent Salary: 9300,000.00 - 9350,000.00 per year Benefits:
+91 7004466143
Required Experience- 1 yrs minimum in BPO For Team Leader- Non Voice Process:
Required Experience- 1 yrs minimum in BPO Job Location- Jaipur, Gurgaon II Salary- Upto 3.5 LPA Education & Qualification:-Graduates & Undergraduates can Apply Responsibilities:-
Must have excellent product knowledge
Should have the maturity and experience to manage his/her team members and serve as a strong second line
Should have the required expertise and analytical skills to provide strategic process improvement inputs - (operational excellence)
Ownership on Quality performance of delivery
Should be open to work 24/7
Attrition ,Shrinkage & Absenteeism management & ownership for control
To own, drive and develop the team members for being effective in their role
Need to work towards enhancing the customer experience and overall service delivery
Meeting client expectation and process metric .Candidate should be flexible with Rotational Shifts & 6 days working culture. Job Types: Full-time, Regular / Permanent Salary: 9300,000.00 - 9350,000.00 per year Benefits:
- Commuter assistance
- Health insurance
- Provident Fund
- Flexible shift
- Rotational shift
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
- Mansarovar, Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
- BPO Team leader: 1 year (Required)
+91 7004466143
- Health insurance
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Job Detail
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Job IdJD3054038
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMansarovar, Jaipur, Rajasthan, India
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EducationNot mentioned
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ExperienceYear