Job Description

(Entry Level Position)

Job Title: Customer Service Support

Location: Hyderabad, India

Overview: We are seeking a dedicated and enthusiastic Customer Service Support. The ideal candidate will have a passion for delivering exceptional customer service, strong communication skills, and the ability to solve problems efficiently. This role is perfect for someone with 0-3 years of experience in customer service or hospitality who thrives in a fast-paced environment.

Responsibilities:

Customer Focus: Provide outstanding customer service by creating positive experiences and demonstrating empathy in all interactions.

Communication: Engage with customers through clear and articulate verbal and written communication. Proficiency in vernacular languages is a plus.

Problem Resolution: Manage and resolve customer issues effectively, ensuring clear communication throughout the process.

Proactive Problem-Solving: Take a proactive approach to identify and resolve customer queries promptly.

Record Keeping: Maintain accurate records of customer interactions and transactions.

Team Collaboration: Work closely with team members to ensure customer satisfaction and consistent service delivery.

Requirements:

Experience: 0-3 years in a customer service role.

Education: Bachelor's degree in a relevant field.

Zealous Customer Focus: Utilize your experience in fast-paced customer service and hospitality roles to create positive customer experiences.

Articulate Communication: Possess strong written and verbal communication skills in English , with proficiency in vernacular languages being a plus.

Analytical Mindset: Excel at managing problem resolution with clear and concise communication.

Problem-Solving Skills: Passionate about seeking solutions and proactively resolving customer queries in a timely manner.

Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?33,000.00 per month

Schedule:

• Rotational shift

Ability to commute/relocate:

• Hyderabad District, Telangana: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Required)

Location:

• Hyderabad District, Telangana (Preferred)

Work Location: In person