Customer Service Support Support Staff
Job Description
We are looking for Customer service/support (NON - IT) people with this experience and some basic knowledge of HTML/CSS and Database would be perfect.
Responsibilities
• Respond to tech inquiries via email, through online chats, over the phone, or in person.
• Inform customers about IT products and services.
• Walk customers step-by-step through the problem-solving process.
• Help with troubleshooting hardware and software.
• Follow up with customers to ensure satisfactory service.
? Answers incoming customer telephone calls in a courteous and professional manner.
? Assists customers/end users with questions on product installation, usage, and implementation.
? Responds to and investigates customer/end user inquiries, concerns, and issues via phone, mail, and e-mail in a timely and courteous manner.
? Answers customer inquiries and provides appropriate technical and/or product-related information.
? Researches and resolves customer complaints.
? Effectively communicates customer issues and concerns to all applicable internal staff members. ? Organizes and maintains file system; files correspondence and other records.
Job Types: Full-time, Permanent
Pay: From ?30,000.00 per month
Schedule:
• Day shift
Experience:
• total work: 3 years (Preferred)
Work Location: In person
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Job Detail
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Job IdJD3518716
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPY, IN, India
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EducationNot mentioned
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ExperienceYear