Job Description

Innovatia Inc. is an industry-leading knowledge management company with expertise in the Information Technology, Telecommunications, and Energy sectors. We provide our customers, including some of the worlds' most successful Fortune 500 and Fortune 1000 companies, with end-to-end knowledge solutions including technical documentation, training, technical support, and information auditing.



We are looking for talented professionals to join our team for a 3-month contract role to serve as Customer Service Specialist, who will assist customers through a medium complexity process and driving the outcomes necessary for the ultimate success of our customers.



• Duration: 3 months
• Start Date: Immediate joiners only
• Location: Must be in Bangalore and available to work from our office
• Work Hours: North American hours (India night shifts)


Responsibilities



• Contact North American customers via outbound calling
• Work directly with the customer to educate and guide them through a regulatory mandated registration process
• Follow up with all customers to communicate incomplete or missing information
• Clearly communicate statuses with customers by email and phone
• Record results of all calls in our CRM system
• Return any phone messages and reply to customers' emails


Requirements



• Must be able to start immediately and commit to a 3-month term
• Applicant must be located in Bangalore
• All employees are required to work from office.
• Must be fluent in verbal and written communication.
• Working hours North America hours only (India night shifts)
• Very detail-oriented with time management skills
• Proficient with Microsoft Word, Excel, and Outlook
• A professional communicator with excellent telephone skills
• Strong work ethic and time management skills
• Experience working in an outbound environment is an asset


Qualifications:

• 6 months of customer service professional work experience
• Post secondary education
• Should have experience in interacting with customers
• Knowledge of mobile and cloud telephony technology and terminology is a plus.


Note: If you are not in Bangalore, not willing to work on a contract role, and not willing to work in India night shifts, please do not apply for this job.



If you meet these criteria and are ready to take on an exciting challenge, apply now!



We thank all candidates for their interest, however, only those selected for an interview will be contacted.



Innovatia is an equal opportunity employer.