Job Description

is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world\'s visionaries and innovators in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our technical solutions - and our methods for creating them - help connect and secure the world. Learn more

Our powerful culture has led to us being independently recognized on We\'re driven, collaborative, ethical, and curious, and we value all ideas, especially bold ones. And our culture extends far beyond our own walls. Our corporate social responsibility efforts support our communities, nurture the next generation of engineers, and promote environmental sustainability.

At Keysight, Inclusion, Equity & Diversity is an integral part of our core values. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. We believe everyone should be respected in the workplace and in their communities regardless of race, color, age, gender, sexual orientation, gender identity and expression, ethnicity, religion, disability, veteran status, national origin, or any protected class. We continuously challenge ourselves to grow in our understanding of inclusion by engaging in a wide variety of diversity programs, initiatives, employee network groups and mentoring/development.



The primary Job Responsibility of the Candidate would be to support the First Contact Non Voice Process for Americas Customer Contact Center.

Details:

- Reviewing the email requests from internal and external customers and assign these to right teams using systems such as SalesForce, Siebel, as per the business SLAs.

- Process the repair and calibration requests by the customers and assigning to the right CSR.

- Required to interact via various modes of communication regularly with the business partners in order to ensure the timely and accurate processing.

- Address the process queries from the team members after developing a detailed and in-depth understanding of the process.

- Identify as well as drive to closure, various process improvement opportunities/initiatives.

• Evaluates customer service assignments and determines actions required
• Customer service tasks involve analysis and new/customized approaches
• Solves complex administrative problems requiring breadth/depth of customer service knowledge

Job Qualifications

• - Candidate should be Full time graduate from a reputed university.

- 2-3 years of related experience in Customer Service domain.

- Ability to work independently on multiple activities, showing appropriate level of prioritization.

- Should be hands on with various MS OFFICE tools like Word, Excel, Outlook and Power Point.

- Good Typing Speed of 30-35 wpm.

- Strong communication skills both written and verbal.

- The person should be flexible to work in variable shifts (Evening/Night)

Job Function

Shift:

Night Job

Schedule:

Full Time (F)

Travel Required:

None

Employment Program:

Regular

Duration (Temp Positions Only): Not Applicable



***Keysight is an Equal Opportunity Employer.***

Candidates can be considered to work from the following locations:

APAC : India : Haryana : Gurugram

Job ID: 49452

Keysight Technologies