Job Description

- Utilize communication strategies (Call Support, Email Support) to partner with customers and understand the root cause of issues and investigate options for resolution.- Drive consistent high-quality work while being efficient and effective in developing strategies to organize and prioritize workload, track on-going customer requests, and complete timely professional follow-up via phone or email.- Build relationships with both internal and external customers by exercising sound independent judgement, helping to develop the Customer Experience brand and advocate to resolve customer concerns.- Evaluate, identify, and implement ideas to improve Customer Experience processes and participate in activities as appropriate to ensure the success of the organization.- Provide support to team members, brainstorm new ways to improve processes and provide resources for continued team development.- Enter essential data into business systems to complete necessary functions such as: service requests, part replacements, product orders, etc.- Utilize resources such as price lists, specification guides, product prints and electronic product resources (Synergy/HON Ready) to find information to answer product questions and develop tools to continue learning about new processes and products.- Consistently achieve individual goals.- Embrace continuous learning with the capacity to accept continuous change.- Utilize resources effectively across the organization to drive intended results.- Participate in activities as appropriate to ensure the success of the organization.- Should be ready to work in US Shift timings. If the need arises, should be flexible to work in any shift as per the business requirements. (ref:updazz.com)

updazz .com